Sumários

Phonecalls 3

21 Novembro 2022, 15:30 • John Richard Walker

Telephoning to make a complaint
Dealing with complaints on the phone
Active roleplay practice

Phonecalls 3

21 Novembro 2022, 11:00 • John Richard Walker

Telephoning to make a complaint

Dealing with complaints on the phone
Active roleplay practice

Phonecalls 2

17 Novembro 2022, 15:30 • John Richard Walker

Essential telephone roleplays:


Putting a call through
Providing an excuse
Offering to take a message
Spelling your name and giving your contact number 

Phonecalls 2

17 Novembro 2022, 11:00 • John Richard Walker

Essential telephone roleplays:


Putting a call through
Providing an excuse
Offering to take a message
Spelling your name and giving your contact number 

Phonecalls 1

14 Novembro 2022, 15:30 • John Richard Walker

basic terminology and useful expressions for different moments of a telephone call