Sumários

Meetings 3

3 Dezembro 2018, 14:00 • John Richard Walker

In-class meetings with the aim of making a decision on how to improve the pavillion

meetings 2

28 Novembro 2018, 14:00 • John Richard Walker

Are meetings a waste of time? (www.digitalsynopsis.com)

How to make meetings more productive

Meetings 1

26 Novembro 2018, 14:00 • John Richard Walker

Language of meetings (pp 30-33)

Brainstorming ideas for the renovation of the pavillioin in preparation for a meeting

phonecalls 2

21 Novembro 2018, 14:00 • John Richard Walker

Phonecalls concerning complaints:

presenting apologies
making excuses
providing solutions (pp 41-43)

phonecalls 1

19 Novembro 2018, 14:00 • John Richard Walker

Phonecall terminology and expressions

Asking to speak to someone, leaving messages, saying you will call back later, etc. (pp 38-40)