Sumários
class cancelled
14 Novembro 2019, 08:00 • John Richard Walker
I was unable to be present due to a family situation (students advised in advance)
error correction
12 Novembro 2019, 08:00 • John Richard Walker
error correction on recent presentations
student presentations 2
7 Novembro 2019, 08:00 • John Richard Walker
student group presentations, followed by group feedback and comment
student presentations 1
5 Novembro 2019, 08:00 • John Richard Walker
student group presentations, followed by group feedback and comment
phone calls 3
31 Outubro 2019, 08:00 • John Richard Walker
active practice: roleplay of customer making a complaint and organisation apologising and promising a solution (pp 42-43)